sz999 Privacy Policy – How We Handle Your Data

1.Overview

This Privacy Policy applies to all users of the sz999 platform, accessible at sz999.onl. It describes how sz999 collects, uses, stores and protects your personal information when you register an account, make deposits or withdrawals in PKR, place sports bets, play casino games, slots or bingo, or interact with any other feature of the platform.

By registering on sz999 and using the platform, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy forms part of the sz999 Terms and Conditions — if you have not read those, we recommend reviewing them alongside this document.

We understand that Pakistani users value both transparency and discretion when it comes to online platforms. Our aim with this policy is to be completely straightforward about what data is collected and why — no vague language, no hidden practices.

2.Data We Collect

sz999 collects personal data in two ways: information you provide directly, and information generated automatically as you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, phone number and a username when you create your account.
• Identity verification documents: Where verification is required — such as a copy of your CNIC or proof of address — these documents are collected and reviewed for the purposes of confirming your identity and age.
• Payment information: Details associated with your preferred deposit and withdrawal method — such as your JazzCash or Easypaisa mobile number, or bank account details for Raast and bank transfers. Full card or wallet credentials are handled by your payment provider and not stored by sz999.
• Communications: If you contact the sz999 support team, a record of that correspondence may be retained for quality assurance and account security purposes.

Information collected automatically:

• IP address and approximate location at the time of login or transaction;
• Device type, operating system and browser information;
• Session duration, pages visited and features used on the platform;
• Betting and gameplay activity — markets accessed, bet amounts in PKR, game history and transaction records;
• Cookies and similar tracking technologies (explained further in Section 6).

3.How We Use Your Data

sz999 uses the personal data described above for the following purposes:

sz999 does not use your personal data for any purpose not listed above without your explicit consent or a clear legal basis for doing so.

4.Payments and PKR Transactions

All financial transactions on sz999 are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the actual payment processing is handled by the respective payment provider or acquiring institution. sz999 receives confirmation of a successful transaction but does not store your full mobile wallet PIN, card number or bank login credentials.

Transaction records — including deposit amounts, withdrawal requests, dates and payment methods used — are retained by sz999 as part of your account history. This record is used to manage your account balance, resolve disputes, and comply with standard platform audit requirements.

If you contact support regarding a payment issue, the support team will have access to your transaction history to help resolve the query. This access is limited to authorised personnel.

5.When Your Data Is Shared

sz999 does not sell or rent your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum information required to complete a transaction — such as your mobile number or bank account reference. Each processor handles this data under their own privacy terms.
• Game content providers: Third-party providers who supply live casino games, slot titles and other content may receive anonymised session data to ensure games function correctly. They do not receive your personal identity or payment details.
• Platform service providers: Technology partners who support infrastructure, security, analytics or customer support tools may process data on sz999's behalf, under contractual data protection obligations.
• Legal and regulatory requirements: sz999 may disclose personal data if required by a valid legal process, court order or in connection with an investigation into fraud or financial crime. We will notify you where this is legally permissible.
• Business transfers: In the event of a merger, acquisition or transfer of platform ownership, user data may be transferred to the acquiring entity. Users would be notified of any such transfer in advance.

In all cases, data shared with third parties is limited to what is strictly necessary for the purpose in question.

6.Cookies and Device Data

sz999 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the platform. They do not contain viruses or harmful code.

The types of cookies used by sz999 include:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session, remembering your language preference and maintaining your account session security. These cannot be disabled without affecting platform functionality.
• Analytical cookies: Used to understand how users navigate the platform — which pages are visited most, where users drop off during registration, and how sports betting and casino features are used. This data is aggregated and does not identify individual users by name.
• Functional cookies: Remember your preferences — such as your preferred deposit method or notification settings — so you do not have to set them every time you log in.

Most browsers allow you to control or block cookies through their settings. If you disable essential cookies, some parts of the sz999 platform may not function correctly. You can find cookie controls in your browser's privacy or settings menu.

sz999 also collects standard device and session data — including device type, operating system version, browser type and IP address — to optimise the mobile browser experience and to support security monitoring.

7.Data Retention

sz999 retains your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, disputes or audit requirements. The general retention principles are:

• Account registration and identity data is retained while your account is open and for a period after closure to address any post-closure queries.
• Transaction records in PKR — including deposit, withdrawal and betting histories — are retained for the period required by standard platform audit and financial record-keeping practices.
• Support correspondence is retained for a limited period for quality assurance purposes.
• Data collected for responsible gaming monitoring purposes is retained for as long as your account is active and for a reasonable period after closure, to allow cooling-off and self-exclusion measures to remain in effect.

When data is no longer required, it is securely deleted or anonymised in a way that means it can no longer be associated with you individually.

8.Security Measures

sz999 takes the security of your personal data seriously. The platform applies a range of technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure. These include:

• Encryption of data in transit using industry-standard protocols, so information exchanged between your device and the sz999 platform is protected;
• Encrypted storage of sensitive account data at rest;
• Access controls that limit which staff members can view personal account data — only authorised personnel with a legitimate operational need can access user information;
• Regular security assessments of the platform and its infrastructure;
• Two-factor authentication options for account logins, which we strongly recommend all users enable.

While sz999 takes all reasonable precautions, no online platform can guarantee absolute security. You also play an important part in keeping your account secure — use a strong, unique password and never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

9.Your Rights

As an sz999 user, you have the following rights regarding your personal data. You can exercise any of these by contacting the support team with your verified account details:

To exercise any of the above rights, contact sz999 support with your registered account details and a clear description of your request. We will verify your identity before processing any data-related request to protect your account security.

10.Minors

sz999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal information, the account will be immediately suspended and the data associated with it will be deleted.

If you have reason to believe that a minor is using the sz999 platform — including in your own household — please contact support immediately. Parents and guardians are encouraged to use device-level parental controls and open conversations about responsible use of online platforms.

11.Changes to This Privacy Policy

sz999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data it collects, or applicable requirements. When a meaningful change is made, a notice will be displayed on the platform and the "last updated" date at the top of this page will be revised.

We recommend reviewing this page periodically. Continuing to use the sz999 platform after an updated policy has been published means you accept the revised terms. If you do not agree with changes to this policy, you may request account closure through the support team.

12.Contact and Data Enquiries

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach the sz999 support team through the platform's support channels. Our team handles data enquiries alongside general account and payment support, and is familiar with the needs of Pakistani users transacting in PKR via JazzCash, Easypaisa and local banks.

For privacy-related enquiries specifically, please include "Privacy Request" in your message subject line so your query is directed to the right team member promptly.

Contact email: [email protected]

For responsible gaming support, please also visit the Responsible Gaming page where deposit limits, cooling-off periods and self-exclusion tools are explained in detail.